Ninebot Gokart Troubleshooting Guide: Q&A Knowledge Base

How to Reset Ninebot GoKart Pro

To reset your Ninebot GoKart Pro, follow these steps:

1. Turn off the power switch.
2. Disconnect the battery by unplugging it from the GoKart.
3. Wait for about 5 minutes to ensure all residual power is drained.
4. Reconnect the battery to the GoKart.
5. Turn on the power switch.

This process helps to reset the system and can resolve minor issues or glitches.

How to Connect Ninebot GoKart

To connect your Ninebot GoKart, follow these steps:

1. Download and install the Segway-Ninebot app from the App Store or Google Play Store.
2. Turn on your Ninebot GoKart.
3. Enable Bluetooth on your smartphone.
4. Open the Segway-Ninebot app and create an account or log in.
5. Follow the on-screen instructions to pair your GoKart with your smartphone. This usually involves selecting your GoKart from a list of available devices and confirming the connection.

Once connected, you can use the app to access various features and settings of your GoKart.

Activating the GoKart Kit

Please follow these steps to activate the GoKart Kit:

1. Press the power button on the Ninebot S to turn on the unit and the GoKart Kit. Please Note: The GoKart will automatically power off when idle for 10 minutes.
2. Open the Segway-Ninebot APP and connect your GoKart.
3. Follow the instructions in the app to activate the GoKart and complete the corresponding tutorial and exercises. For your safety, the default values of the GoKart speed and sensitivity are set to low. Use the app to learn how to drive safely, then the speed limit can be gradually raised.

How to Avoid Damaging the Adapter to the GoKart Kit

Please pay close attention and follow the below steps to avoid damages and also refer to the user manual for any questions or concerns:

1. Install the Ninebot S connecting cable and ensure that it is locked in place.
2. Install the connecting pad and press it down to ensure that it is firmly in position and allow the glue to dry, and then connect the plug.
3. Remember to unplug the connector before removing the Ninebot S.

How to Make Ninebot GoKart Pro Faster

To make your Ninebot GoKart Pro faster, you can try the following:

• You can Boost your Ninebot GoKart's speed with the Upgraded Controller Board, available here. This upgrade increases speeds from 15 mph to 23 mph on standard models and 23 mph to 25 mph on the Pro version, depending on your kart’s serial number.
• Fully Charge the Battery: A fully charged battery provides maximum power output.
• Switch to a Higher Speed Mode: Use the Segway-Ninebot app to switch to a higher speed mode, such as Sport or Race mode.
• Reduce Load: Minimize the weight on the GoKart to improve speed and acceleration.
• Update the Firmware: Ensure your GoKart’s firmware is up-to-date by checking for updates in the Segway-Ninebot app.

How is the Waterproof Performance on the Ninebot GoKart Kit?

The Ninebot GoKart Kit has an IPX4 water-resistant rating. This means it can handle splashes from any direction but is not suitable for use in heavy rain or submerged in water. It’s best to avoid using it in rainy conditions to prevent any potential damage or safety issues.

How Fast is the Ninebot GoKart Pro

The Ninebot GoKart Pro can reach speeds of up to 23 mph (37 km/h). This speed is achievable under optimal conditions and may vary based on factors such as rider weight, terrain, and battery level.

How Fast is the Ninebot GoKart Lamborghini Edition

The Ninebot GoKart Lamborghini Edition can reach speeds of up to 25 mph (40 km/h). This speed is achievable under optimal conditions and may vary based on factors such as rider weight, terrain, and battery level.

How to Charge Ninebot GoKart Pro

To charge your Ninebot GoKart Pro, follow these steps:

1. Locate the charging port on your GoKart.
2. Connect the charger to the charging port.
3. Plug the charger into a power outlet.
4. Ensure the charger indicator light turns on, indicating that the GoKart is charging.
5. Allow the GoKart to charge fully before unplugging it. Charging typically takes a few hours, depending on the battery level.

How Much Does the Ninebot GoKart Pro Cost

The Ninebot GoKart Pro is typically priced between $1,800 and $2,200, depending on the retailer and any ongoing promotions or discounts. Prices can vary slightly based on location and availability, so it’s always a good idea to check with authorized sellers or the official Segway-Ninebot website for the most current pricing.

How to Turn On Ninebot GoKart

To turn on your Ninebot GoKart, press and hold the power button until the indicator light turns on. This indicates that the GoKart is powered on and ready to use.

What is the Best Ninebot GoKart

The best Ninebot GoKart is generally considered to be the Ninebot GoKart Pro. This model offers a high level of performance and refinement, having been tested extensively with professional racers. It features a top speed of 23 mph (37 km/h), a range of up to 15.5 miles, and advanced features like a drift assistant system, high-performance rear tires, and multiple driving modes suitable for both beginners and professionals.

What is the Fastest Ninebot GoKart

The fastest Ninebot GoKart is the Ninebot GoKart Lamborghini Edition, which can reach a top speed of 25 mph (40 km/h). This model is designed for high-speed racing and includes features like a powerful 4800W motor, special thermoplastic  rear tires for drifting, and an aerodynamic design for enhanced performance.

What Should I Do if the Throttle Brake Fails While Driving?

1. Stay Calm: Keep a cool head to make clear decisions.
2. Reduce Speed: Gradually release the throttle to slow down naturally. Avoid sudden movements.
3. Immediately pull the hand brake for emergency braking and power OFF the unit as soon as possible.

Why Does GoKart Automatically Start Moving Forward After the Installation of the Ninebot S?

When the GoKart Kit starts moving forward by itself, this indicates that the Ninebot S has not been switched to GoKart Mode. Please turn off the device and follow the instructions below to enable GoKart Mode:

1. In the upper right corner of the app, tap Settings Firmware Update.
2. On the Ninebot settings page, tap "GoKart mode."
3. Enable "GoKart mode."

Why is the Ninebot S Not Balanced Once It's Been Removed from the GoKart Kit?

The Ninebot S is still in GoKart Mode and must be turned off via the Segway-Ninebot app.

Why Does the GoKart Kit Suddenly Fail to Respond?

There are several reasons why your GoKart Kit might suddenly fail to respond:

• Status Light Flashes Blue: If you see the status light flashing blue, remove the 6 AA batteries from the GoKart Kit and reinstall them. This issue is often caused by the cabin control board being stuck in an infinite loop.
• Low Battery: If the 6 AA batteries are too low, replace all of them. Make sure not to mix old and new batteries to prevent damaging the GoKart Kit.

Why Does the Actual Speed Differ from the Speed Displayed in the App?

There are several reasons for this:

• Please check if there are any objects stuck or blocking the front and rear wheels.
• Check if the front plastic protection has fallen off thus interfering with the front wheels.
• The hill you are trying to climb is too steep.
• The Ninebot S battery is too low.

Why Does My Ninebot GoKart Keep Beeping?

The beeping on your Ninebot GoKart could be caused by several issues. Here are some common reasons:

• Low Battery: If the battery level is low, the GoKart will beep to alert you to charge it.
• Error Codes: The GoKart might be beeping to indicate an error. Check the app or user manual for specific error codes.
• Overheating: If the motor or battery is overheating, the GoKart may beep as a warning.
• Speed Mode: Switching between different speed modes can sometimes trigger a beep.

What Happens if the GoKart Kit Overheats?

If your Segway-Ninebot app displays an “Overheat Protection” warning and the temperature exceeds 140°F (60°C), please follow these steps:

1. Stop Using the GoKart Kit Immediately: Cease all operations to prevent further overheating.
2. Cool Down the GoKart Kit: Place the GoKart Kit in a cool, well-ventilated area to allow it to cool down naturally.
3. Wait for Normal Operating Temperature: You can resume using the GoKart Kit once the temperature drops to around 113°F (45°C).

Why Does My Ninebot GoKart Keep Cutting Out?

If your Ninebot GoKart keeps cutting out, it could be due to one of the following reasons:

• Battery Issues: A faulty or low battery can cause the GoKart to cut out unexpectedly. Try charging the battery fully or replacing it if necessary.
• Loose Connections: Check all cables and connections to ensure they are secure. Loose connections can lead to power interruptions.
• Overheating: Overheating of the motor or battery can cause the GoKart to shut down to prevent damage. Allow it to cool down before using it again.
• Software Glitches: Update the firmware using the Segway-Ninebot app to resolve any software-related issues.

Why Does the Actual Speed Differ from the Speed Displayed in the App?

The actual speed of your GoKart might differ from the speed displayed in the app for several reasons:

• GPS Accuracy: The app relies on GPS data, which can sometimes be inaccurate due to signal interference or poor reception.
• Sensor Calibration: The sensors in the GoKart might need re calibration. Over time, they can drift and provide less accurate readings.
• Software Updates: Ensure that both your GoKart and the app are running the latest software versions. Updates often include fixes for such discrepancies.
• Battery Levels: Low battery levels can affect the performance of the GoKart, including speed readings.

What is Ninebot GoKart Battery Life?

The battery life of a Ninebot GoKart, including models like the Ninebot GoKart Pro and Pro 2, depends on several factors such as usage, terrain, driving speed, and the weight of the rider.

• Range per Charge: On average, the Ninebot GoKart Pro and Pro 2 can travel approximately 15.5 to 18.6 miles (25 to 30 kilometers) on a full charge. This range can vary based on driving conditions and other factors.
• Battery Capacity: These go-karts are typically equipped with a lithium-ion battery pack, which usually has a capacity of around 432 WH (watt-hours). This capacity supports the range mentioned above under standard driving conditions.
• Charging Time: The battery generally takes around 4 to 5 hours to fully charge from empty, depending on the charger used and the specific model.
• Factors Affecting Battery Life:
• Driving Habits: Aggressive driving, such as frequent acceleration and driving at top speeds, can reduce the overall range.
• Terrain: Driving on rough or hilly terrain requires more power and can shorten the battery life compared to driving on flat, smooth surfaces.
• Rider Weight: Heavier riders will reduce the range compared to lighter riders.
• Temperature: Extreme cold or hot temperatures can affect battery efficiency, potentially lowering the range.
• Battery Age: Over time, the battery's ability to hold a charge will decrease, gradually reducing the range.

Ninebot Gokart Won't Connect to Bluetooth

If your Ninebot Gokart won't connect to Bluetooth, there are several potential reasons and solutions you can try. Here’s a comprehensive list of known troubleshooting steps:

• Ensure Bluetooth is Enabled
• Device Settings: Make sure that Bluetooth is enabled on your smartphone or tablet. Go to your device’s Bluetooth settings and check if it’s turned on.
• Distance from Gokart: Ensure that your device is within the appropriate range (usually within 10 meters or 33 feet) of the Gokart.
• Restart the Bluetooth Connection
• Turn Bluetooth Off and On: Toggle the Bluetooth setting on your smartphone off and then back on to reset the connection.
• Restart the Gokart: Power off the Ninebot Gokart, wait a few seconds, and then turn it back on. This can sometimes reset the Bluetooth module.
• Check for Firmware Updates
• Update the App: Make sure the Ninebot app is updated to the latest version. Older versions of the app may have compatibility issues with newer firmware.
• Update the Gokart: Connect your phone to the Gokart if possible and check for any available firmware updates. If your phone connects but fails to control the Gokart, a firmware update might resolve the issue.
• Clear Paired Devices
• Forget the Device: On your smartphone, go to the Bluetooth settings and select the Ninebot Gokart. Choose the option to "forget" or "remove" the device.
• Re-pair the Device: Turn off Bluetooth on your phone, turn it back on, and then attempt to re-pair with the Ninebot Gokart.
• Check App Permissions
• Location Services: Some smartphones require location services to be enabled to connect to Bluetooth devices. Ensure that location services are turned on for the Ninebot app.
• App Permissions: Verify that the Ninebot app has all necessary permissions, such as access to Bluetooth and location.
• Restart Your Smartphone
• Reboot the Device: Sometimes, restarting your smartphone can resolve Bluetooth connection issues. Turn your phone off, wait a few seconds, and then turn it back on.
• Reset the Gokart
• Factory Reset: If all else fails, consider performing a factory reset on the Ninebot Gokart. This will restore the Gokart to its original settings, potentially resolving any software-related issues. Refer to the user manual for instructions on how to perform a reset.
• Interference Issues
• Reduce Interference: Bluetooth signals can be disrupted by other wireless devices, such as Wi-Fi routers or other Bluetooth devices. Try turning off other devices or moving away from them to reduce interference.
• Battery Levels
• Charge the Gokart: Ensure that the Ninebot Gokart’s battery is sufficiently charged. Low battery levels can sometimes affect Bluetooth connectivity.
• Compatibility Issues
• Device Compatibility: Ensure that your smartphone or tablet is compatible with the Ninebot Gokart and the app. Some older devices or operating systems may have trouble connecting.
• Contact Support
• Ninebot Customer Support: If none of the above solutions work, contact Ninebot customer support for further assistance. There could be a hardware issue or a more complex software problem that requires professional help.

Ninebot Gokart Won't Turn On

If your Ninebot Gokart won’t turn on, there are several potential causes and solutions you can try. Here’s a detailed troubleshooting guide to help you resolve the issue:

• Check Battery Charge
• Ensure Battery is Charged: Verify that the battery is fully charged. Connect the Gokart to the charger and check if the charging indicator lights up. If the battery is completely drained, it might need some time to gain enough charge to power on.
• Inspect Battery Connections: Make sure the battery is properly connected to the Gokart. Loose or disconnected cables can prevent the Gokart from turning on.
• Inspect Power Button and Controls
• Power Button Functionality: Check if the power button is functioning correctly. Sometimes, the button might get stuck or fail to engage. Press and hold the power button for a few seconds to see if it responds.
• Check for Physical Damage: Look for any visible signs of damage to the power button or control panel. If there’s any visible damage, the component may need repair or replacement.
• Confirm Charger and Charging Port
• Test the Charger: Ensure that the charger is working correctly. Try using a different charger if available or test your charger with another compatible device.
• Inspect Charging Port: Check the charging port on the Gokart for any debris or damage. Clean the port gently if necessary, and make sure the charger is securely connected.
• Perform a Hard Reset
• Reset the Gokart: If the Gokart still won’t turn on, try performing a hard reset. Disconnect the battery, wait for a few minutes, and then reconnect it. This can sometimes resolve minor electronic glitches.
• Check for Firmware Issues
• Firmware Update: If possible, check if there’s a firmware update available through the Ninebot app. Outdated firmware might cause operational issues. Updating to the latest firmware could resolve the problem.
• Examine Electrical Components
• Inspect for Loose Wires: Check inside the Gokart for any loose or disconnected wires. If you’re comfortable, open the access panels to inspect internal connections.
• Check Fuses: If the Gokart has fuses, ensure they are intact. A blown fuse might prevent the Gokart from turning on.
• Verify Environmental Factors
• Temperature Extremes: Ensure that the Gokart is not exposed to extreme temperatures, either too hot or too cold, as this can affect its ability to power on.
• Consult the Manual
• Refer to User Manual: Consult the user manual for any specific troubleshooting steps related to powering on the Gokart.
• Contact Support
• Reach Out to Ninebot Customer Support: If none of the above steps resolve the issue, contact Ninebot customer support for professional assistance. There might be a more serious hardware issue that requires expert repair.

If you encounter any error codes

If you encounter any error codes on your GoKart or are unable to complete the tutorial, please follow these steps. (You can identify error codes by counting the long and short beeps. For example, 5 long beeps and 7 short beeps indicate error code 57.)

Start with the steps highlighted in BOLD. If these do not resolve the issue, proceed with ALL the steps in the given order. (Please note that newer versions of the App may have slight differences.)

•        Power off the Ninebot S (or mini PRO)
•        If the GoKart does not power off, remove the batteries from the steering column
•        Disconnect the cables between the GoKart and Ninebot S
•        Remove the Ninebot S from the GoKart
•        Set the Ninebot S upside down so the standing platform is level but opposite of the normal position 
•        Keep hair, long clothing, jewelry clear of the wheels
•        Press the power button on
•        The wheels will rotate about 1/4 turn in alternating directions
•        Press the power button off
•        Set the Ninebot S right side up 
•        Power on the Ninebot S
•        Connect the Ninebot S to the app
•        Clear the cache (App > "Me" > "Settings" > "Clear Cache")
•        Check for any firmware updates, install as instructed (App > Tap the Gear Icon at top right > tap "Firmware Updates")
•        Try to download the tutorial again, even if you already did before (Clearing the cache will often clear the tutorial downloads)
•       Make sure it is in GoKart mode. (If you have the GoKart Firmware update installed, you will find this setting by opening the App > Tap the gear icon in the upper right side > Tap the GoKart Mode icon > slide the slider to the right)
•        Power off the Ninebot S
•        Reboot your phone
•        Reinstall the Ninebot S to the GoKart, making sure the straps and the cable are securely fastened.
•        Power on the Ninebot S. If you do not see a blue light on the steering column, replace the 6x AA batteries with fresh batteries. 
•        Open the App. You should now see the vehicle as the GoKart, instead of as the Ninebot S
•        If necessary, continue with the tutorials until completed
•        Make sure that you are sitting in the GoKart and performing the steps prompted in the tutorial. You will not be able to complete the 2nd tutorial unless you perform the steps in it.

Other Troubleshooting Tips

• Check for App Updates: Ensure that you are using the latest version of the Segway-Ninebot app for optimal performance and compatibility.
• Review User Reviews and Forums: Look at online forums or user reviews for similar issues and solutions shared by other Ninebot Gokart owners.
• Inspect for Physical Damage: Check the Gokart for any visible signs of damage that could be causing the issue.

Click here to download a Ninebot gokart user manual PDF

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